Warranty Information
Conditions of Warranty:
1. To ensure that a written record of all warranty claims is kept, we cannot discuss warranty issues by telephone unless a Warranty Claim Request has been received in the form of an email together with photographic evidence to .(JavaScript must be enabled to view this email address) or by fax to 01758 614700.
2. Any correspondence must be in writing, either by email or fax, to ensure that all claims are fully documented and kept on file.
3. New boats are covered by the manufacturer’s warranty against all defects for at least 12 months unless stated otherwise.
4. On used boats, our warranty covers the engine and drive only against major mechanical fault for the first 3 months unless stated otherwise. It does not cover electrical or navigational items.
5. Unless otherwise agreed at the time of purchase, warranty cover begins from the date of delivery and handover of the vessel.
6. This warranty does not apply to brokerage boats purchased through us.
7. Serviceable and wearing items, such as filters, belts, prop shafts, props etc., are not covered by this warranty.
8. If a defect is found to have been caused by an operator error, then you will be liable for parts and labour charges.
9. All warranty work must be initiated and authorised by Blue Water Marine Limited. Without official authorisation, Blue Water Marine cannot be held liable for costs incurred.
How to make a claim:
1. Request and complete a Warranty Claim Request form, or email .(JavaScript must be enabled to view this email address) together with photographic evidence. On receipt of which we will require you to fax 01758 614700 or post a copy of your purchase invoice and any service history to us.
2. On receipt of the Warranty Claim Request , we will assess your boat’s eligibility and issue a claim number if appropriate. NB: Please keep a note of this claim number so that you can track your claim. We may call you to discuss any questions or queries that we/you may have regarding the claim.
3. Once we have established what is and is not covered by the warranty, we will normally take one of 3 courses of action:–
a. Send an engineer to your vessel to correct the fault (normally within 30 days).
b. Request that you acquire 2 quotes from local companies to rectify the fault.
c. Request that you return the boat to our premises where we will carry out the repairs.
Please Note: Costs incurred for towing, lifting, storage, moorings and transport to and from an authorised repair centre are the customer’s responsibility.
4. If new faults arise during or after the work is carried out, a new claim will need to be submitted.
